Terms & Conditions

By registering an account or using DIPH Bistro (the “Platform”), you agree to these Terms & Conditions. If you do not agree, please do not register or place an order.

DIPH Bistro is a corporate meal-ordering platform for Dialed in PH employees, and for guests explicitly invited to order as a guest. Employee accounts are approved by an administrator before you can log in; guest accounts are verified by SMS code instead.

Approved employee accounts receive a monthly allowance of company meal credits. This balance automatically resets and your company’s allowance is granted again at 12:00am (Asia/Manila time) on the 1st of every month — any unused balance does not carry over, so credits should be used within the month they are granted. Your separate Top-up Wallet balance is never affected by this monthly reset. Members (accounts with a purchased membership tier) keep their unused balance instead of losing it at the reset — the new month’s allowance is simply added on top. If you have an overdue balance on a Credit Line (see Section 4) that has passed its payment cutoff date unpaid, your Company Credits balance resets to ₱0 and the new month’s allowance is withheld until the overdue amount is settled — this applies even if you are otherwise a Member.

Credits have no cash value, cannot be withdrawn or exchanged for money, and may only be used to pay for orders on this Platform. Additional credits may be added to your account at the company’s discretion (for example, as a birthday bonus or a manual adjustment).

Using the built-in Transfer tool, you may send part of your available balance to another registered member on the same channel (looked up by their account email). You choose which wallet to send from — Company Credits or Top-up Wallet — and the amount arrives in the recipient’s matching wallet. Both sides receive a ledger entry. Double-check the recipient before sending — a completed transfer is final and cannot be reversed by staff. Company Credits sent or received are still subject to the monthly reset above.

Eligible employees may apply for a Flameleaf Corporate Credit Line from their dashboard. Approval is at the discretion of Flameleaf and your employer, and requires you to review and electronically sign a separate Credit Line Application & Promise to Pay — that signed agreement, not this section, is the binding agreement for your credit line. In summary: you unconditionally promise to pay your outstanding balance in full on or before the cutoff date that applies to the billing cycle (purchases from the 6th to the 20th are settled on the 21st; purchases from the 21st to the 5th are settled on the 6th of the following month); the approved limit is capped at ₱1,500 per cutoff period and ₱3,000 per calendar month unless otherwise approved in writing; and failing to settle in full on the applicable cutoff date results in immediate suspension or freezing of the credit account until it is brought current. After three months of good standing you may apply for a limit increase, subject to Flameleaf’s sole discretion.

Orders may be paid using your company meal credits, your top-up wallet, a combined balance of both, your approved Credit Line (see Section 4), cash on delivery/pickup (COD), or online banking via QR Ph (processed by PayMongo). An order cannot be placed for more than your available balance or approved limit when paying by credits, wallet, or credit line. All prices are shown in Philippine Peso (₱) and include any applicable delivery fee.

Orders can only be placed during the posted ordering hours for this channel, and a daily order cutoff may apply — the ordering page tells you when ordering is closed.

Team Packages (group bundles such as the DIPH Grill and Filipino Feast sets) are advance orders: they must be booked at least 1 day before your delivery date. Same-day orders for Team Packages cannot be fulfilled.

Once placed, an order moves through Pending → On Deck → Preparing → Ready for Pickup / Heading Your Way → Arrived → Completed. You can track the current status of your order from your dashboard at any time.

An order may be cancelled by our staff before it is completed. If you paid with company credits or your top-up wallet and staff issue a refund for the cancellation, the amount is returned automatically to your balance and reflected in your credit history. If you paid by cash/COD or online banking, any refund is handled directly by our staff (cash returned in person, or an online refund processed through PayMongo).

If your order is delivered with one or more items missing, staff may mark it “Completed (Partial Refund)” and refund the value of the missing items (and delivery fee, if applicable) using the same method described above. Not every cancellation results in a refund — for example, orders cancelled for policy reasons (such as an unpaid or fraudulent order) are not refunded.

Delivery is offered as a scheduled batch drop-off or an individual delivery slot, and pickup/dine-in options may also be available depending on your location. Please make sure your delivery landmark and contact number are accurate — DIPH Bistro is not responsible for delays caused by incomplete or incorrect delivery details.

Where available, you may purchase a membership tier (Silver, Gold, Platinum, or Elite) to add bonus credits to your top-up wallet and unlock priority perks. Membership fees and bonus credits are non-refundable once the top-up has been applied to your account, except where a refund is required by law or granted at our discretion.

Race to 10: each completed order with at least one meal item or team package and a total of ₱200 or more earns 1 race point. The first member to reach 10 points within a calendar month wins ₱300, credited automatically to their top-up wallet, and points reset for the next month’s race. Your first name, profile photo, and race progress are visible to other members on the race leaderboard while you are participating.

Refer a friend: you may share your personal referral code; rewards are granted when a referred friend registers and completes a qualifying top-up, as described on the Refer a Friend page.

Promotions, rewards, and their mechanics may be changed, paused, or ended at any time. Rewards obtained through fraud, self-referral, duplicate accounts, or other abuse of the mechanics may be reversed and can lead to account suspension.

You agree to provide accurate registration details, to use only your own account, and not to attempt to abuse, exploit, or circumvent the credit, ordering, or refund systems. We may suspend or reverse any transaction that appears fraudulent or made in error.

We may suspend or close an account that violates these terms, is inactive, or belongs to someone no longer eligible to use the Platform (for example, upon resignation from the company). Any remaining company credits have no cash value and are not paid out when an account is closed. Closing an account does not settle or waive any outstanding Credit Line balance, which remains due under Section 4.

The Platform is provided on an “as is” basis. To the fullest extent permitted by law, FlameLeaf and Dialed in PH are not liable for indirect or consequential losses arising from your use of the Platform, including delays, order errors, or service interruptions, beyond the value of the affected order.

We may update these Terms & Conditions from time to time. The “Effective” date above reflects the latest revision. Continued use of the Platform after a change means you accept the updated terms.

Questions about these terms? Reach out through any of the channels on our Contact page.